Refund policy

At Fazine, customer satisfaction is one of our top priorities. We want every customer to shop with confidence, which is why we provide a clear and customer-friendly return and refund process for eligible orders within the United States.

Please review the information below to understand our return eligibility, refund process, and exchange guidelines.

30-Day Return Window
Customers may request a return within 30 days after receiving their order.
To qualify for a return, the item must meet the following conditions:

Product must be unused and unworn

Item should be returned in its original condition

Original packaging and tags must be included

Return request must be submitted within the approved return period

Returns that do not meet these conditions may not be eligible for approval.

How to Request a Return

To begin a return request, please contact our support team with your order details and reason for the return.

Email: support@Fazine.com
Once your request has been reviewed and approved, we will provide instructions for completing the return process. Please do not send items back without prior authorization, as unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items
We recommend checking your order as soon as it arrives.
If you receive a damaged, defective, or incorrect product, please contact us promptly so we can review the issue and help provide a suitable resolution as quickly as possible.
Customers may be asked to provide product photos to assist with the review process.
  
Exchanges
We currently offer exchanges for eligible products that arrive damaged, defective, incorrect, or affected by sizing issues when applicable.
To request an exchange, please contact our support team with your order number and details about the issue.

No Restocking Fees
Fazine does not charge restocking fees for approved returns.

Refund Process
After your returned item has been received and inspected, we will notify you regarding the approval status of your refund.

Approved refunds are issued to the original payment method used during checkout. Depending on your payment provider or banking institution, refunds typically appear within 5–7 business days after processing.

Promotional Discounts
Discounts and promotional offers must be applied during checkout. We are unable to apply missed promotions or provide partial refunds for discounts that were not used at the time of purchase.

Non-Returnable Items
Certain products marked as final sale, clearance, personalized, or non-returnable may not qualify for returns or refunds. Any exclusions will be clearly mentioned on the relevant product page before purchase.

Customer Support
If you have questions regarding returns, refunds, exchanges, or order assistance, please contact us:
Fazine
Address: 44-07 Broadway, Astoria, NY 11103, United States
Phone: +1 (917) 774-1608
Email: support@Fazine.com
Our support team is available to assist you and help provide a smooth and reliable shopping experience.